WARRANTY & REPAIR SERVICE INFO.,
GUIDELINES TO SUBMIT YOUR WATCH FOR SERVICE
Send your watch to our services facility at:
ONISS WATCH SERVICE DEPT.,
643 South Olive Street, Suite 200
Los Angeles, CA 90014
We suggest that when packaging, secure the time piece with sufficient padding to protect your watch against impact / shipping damage during transit. Please be advise that packages resulting from mishandling, lost items are responsibility of the sender. It is not necessary to send your watch in the original packaging as that packaging will not be returned with the item.
Insure your package for retail replacement value, and by traceable means that allows package tracking such as UPS, Fedex, or Insured Mail.
Include a copy of proof of purchase and a completed warranty card repair (If necessary). Failure to include proof of purchase will resort to non warranty repair cost. Shipping and Handling fee is required (Sending back your time piece). Cost may vary depending onto what type of shipping method you want to use. For shipping charges estimated and quotes you may contact our Service Dept., at:
1 (213) 688-1179 - Customer Service
1 (800) 664-7756 - Toll No.
Or email us at:
You may also contact us on our contact page. "onisswatch.com"
Make sure to include your needed Personal Information (Physical Address, email address and telephone no.) Thus will enable us to quickly let you know when your watch was received in our facility, provide a repair and to update you about the repair status.
Don't forget to include a complete repair form. (Download forms attached) .
Turnaround time varies, but generally allow up to 3 to 5 weeks from the date we receive your package. And runs about 5 - 10 business after approval and payment of an estimate.
If you are sending your time piece for a warranty repair make sure to include a complete
warranty booklet and your proof of purchase detailing the Date of purchase and model No.
All ONISS time piece purchases is accompanied with a warranty booklet. A 3 year Limited Warranty certified that your ONISS Watch is guarantee against manufacturing defects and mechanical defects. Warranty does not cover malfunction or deterioration resulting from accidental damage to the glass, bracelet, strap, battery, case crown as well as negligent use and willful tampering of the watch.
Please follow detailed guidelines to submit you watch for service. Dont forget to include a complete Repair form. (Attached one form per time piece)
In order to find the Model No., and other information , please check the back case of your watch all information is Engraved at the back case, (Please see diagram below).
If your warranty has expired, we suggest to please contact our Service Department.
An estimate detailing such cost will be provided to you upon contacting us prior to proceeding with the repair. Chargeable repair will not be billed to you, only after approval of an estimate. All payments can be made by mailing a check, money order or by providing us your credit or debit card information, and by contacting our Repair customer representative. For some reason, we are unable to quote exact repair prices via email or by phone, such actual and needed parts can only be determined only after the technician examine and review your watch.
Be sure to follow detailed guidelines to submit your watch for service and include a complete service form (Attached one form per time piece).
You may find and order all the original parts you need for your watch, by contacting our Parts Service Dept.
By Phone at: 1 (213) 688-1179 (Ext 201)
1 (213) 688-1154 (Fax)
Upon contacting us, be ready to provide us with the following information.
-Watch description (color dial, band type and color etc.)
-Collection Name if available
-Model no., (Please see diagram" Information engrave on the back case
For ordering online please email us a complete order form. You may also send it by fax.
ONISS WATCH provides a "3-Yeras Limited Warranty" repair service for ONISS Watch products from our Authorized Dealers. Timepieces may be brought in or can be mailed to our U.S. service facility. We always look forward to serving you. Below are the guidelines that may help you deliver your watch for service.